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Love Orchids Support

Have a query about your orchid, or need to know delivery information. Visit our help centre where we answer the most common queries. 

Love Orchids Help Centre

Where do you ship?

How long does shipping take?

How do I track my order?

Can I delay my order?

How can I change my shipping address?

How do I request to leave my parcel in a safe place?

Shipping

Where is my delivery?

My plant arrived damaged?

There are missing or incorrect items?

My tracking says delivered, but it's not there?

Where's my order confirmation?

Order Issues

How do I add a promotional code?

My code isn't working?

How do I receive updates or promotional codes?

Promotional Codes

Return, refund & exchange policy

Can I return items if I change my mind?

Do you offer refunds?

Can I return a sale item?

Returns & Exchanges

Can I change my order?

Can I cancel my order?

I want to change the billing address.

Changes & Cancellations

Which payment types do you accept?

Do you offer Buy Now Pay Later?

Are there any surcharges?

How long should a refund take to reach me?

Do you offer gift receipts?

Payment

Do you offer gift cards?

How long are gift cards valid for?

Can I exchange a gift card for cash?

Can I add a gift message to my order?

How do I ensure there is no price on my gift order?

Gift Cards & Gift Notes

Ordering

How do I water my orchid?

How to care for my orchid in winter?

How to rebloom an orchid?

What do healthy orchid leaves look like?

Where should I place my orchid?

Plant Care Instructions

What are your items made from?

Are your items recyclable?

Materials

My leaves are wet. What should I do?

What do I do if the leaves are droopy?

How do I know if my orchid roots are healthy?

There was loose bark when my orchid arrived.

Plant Issues

When are your multi-pack orchids back on offer?

The item I want is out of stock. Can I pre-order?

How often are items restocked?

Stock Availability

Products

What do loyalty program members get?

How do I join the loyalty program?

Can I earn points?

Love Orchid Reward Club

How to reach us?

Who are we?

Where does it happen?

When did it start?

Do you support any charities?

Our Story

Where are you located?

Locations

Company

Information about shipping, delivery and ordering from us.

Information about our stock availability, products and how to care for them.

Information about rewards and loyalty program.

Information about our team, stores and how to get in touch.

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Ordering

Products

Love Orchid Reward Club

Company