Use the chat function at the bottom right of the screen, or send us an email at hello@loveorchids.co.uk

<p>Our operating hours are 9am till 4pm. We are a small team so are unable to reply immediately. However, please do put in your request via the chat icon or via email. We will do our best to get back to you as soon as we can.</p><p>At present, we do not have a direct phone line due to our team size, however this is something we may consider in the future.</p>

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Love Orchids Support

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Where do you ship?

How long does shipping take?

How do I track my order?

Can I delay my order?

How can I change my shipping address?

How do I request to leave my parcel in a safe place?

Shipping

Where is my delivery?

My plant arrived damaged?

There are missing or incorrect items?

My tracking says delivered, but it's not there?

Where's my order confirmation?

Order Issues

How do I add a promotional code?

My code isn't working?

How do I receive updates or promotional codes?

Promotional Codes

Return, refund & exchange policy

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Do you offer refunds?

Can I return a sale item?

Returns & Exchanges

Can I change my order?

Can I cancel my order?

I want to change the billing address.

Changes & Cancellations

Which payment types do you accept?

Do you offer Buy Now Pay Later?

Are there any surcharges?

How long should a refund take to reach me?

Do you offer gift receipts?

Payment

Do you offer gift cards?

How long are gift cards valid for?

Can I exchange a gift card for cash?

Can I add a gift message to my order?

How do I ensure there is no price on my gift order?

Gift Cards & Gift Notes

Ordering

How do I water my orchid?

How to care for my orchid in winter?

How to rebloom an orchid?

What do healthy orchid leaves look like?

Where should I place my orchid?

Plant Care Instructions

What are your items made from?

Are your items recyclable?

Materials

My leaves are wet. What should I do?

What do I do if the leaves are droopy?

How do I know if my orchid roots are healthy?

There was loose bark when my orchid arrived.

Plant Issues

When are your multi-pack orchids back on offer?

The item I want is out of stock. Can I pre-order?

How often are items restocked?

Stock Availability

Products

What do loyalty program members get?

How do I join the loyalty program?

Can I earn points?

Love Orchid Reward Club

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