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<h3 id="my-plant-arrived-damaged"><strong>My plant arrived damaged?</strong></h3><p>Oh no! We are sorry about this. Please get in contact with us with your order number and pictures and we will resolve your issue as soon as possible.</p><p><br></p>

Oh no! We are sorry about this. Please get in contact with us with your order number and pictures and we will resolve your issue as soon as possible.

My plant arrived damaged?

Ordering

Order Issues

Where do you ship?

How long does shipping take?

How do I track my order?

Can I delay my order?

How can I change my shipping address?

How do I request to leave my parcel in a safe place?

Shipping

Where is my delivery?

There are missing or incorrect items?

My tracking says delivered, but it's not there?

Where's my order confirmation?

How do I add a promotional code?

My code isn't working?

How do I receive updates or promotional codes?

Promotional Codes

Return, refund & exchange policy

Can I return items if I change my mind?

Do you offer refunds?

Can I return a sale item?

Returns & Exchanges

Can I change my order?

Can I cancel my order?

I want to change the billing address.

Changes & Cancellations

Which payment types do you accept?

Do you offer Buy Now Pay Later?

Are there any surcharges?

How long should a refund take to reach me?

Do you offer gift receipts?

Payment

Do you offer gift cards?

How long are gift cards valid for?

Can I exchange a gift card for cash?

Can I add a gift message to my order?

How do I ensure there is no price on my gift order?

Gift Cards & Gift Notes

How do I water my orchid?

How to care for my orchid in winter?

How to rebloom an orchid?

What do healthy orchid leaves look like?

Where should I place my orchid?

Plant Care Instructions

What are your items made from?

Are your items recyclable?

Materials

My leaves are wet. What should I do?

What do I do if the leaves are droopy?

How do I know if my orchid roots are healthy?

There was loose bark when my orchid arrived.

Plant Issues

When are your multi-pack orchids back on offer?

The item I want is out of stock. Can I pre-order?

How often are items restocked?

Stock Availability

Products

What do loyalty program members get?

How do I join the loyalty program?

Can I earn points?

Love Orchid Reward Club

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Who are we?

Where does it happen?

When did it start?

Do you support any charities?

Our Story

Where are you located?

Locations

Company

My plant arrived damaged?Updated 3 years ago

My plant arrived damaged?