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<h3 id="wheres-my-order-confirmation"><strong>Where&apos;s my order confirmation?</strong></h3><p>Sometimes our emails can end up in your junk box. Please check the following before contacting us: Is the email in your SPAM/Junk folder? Have you entered the correct email address on your order. If you still can&apos;t find it, get in touch with us and we&apos;ll check our system.</p><p><br></p>

Sometimes our emails can end up in your junk box. Please check the following before contacting us: Is the email in your SPAM/Junk folder? Have you entered the correct email address on your order. If you still can't find it, get in touch.

Where's my order confirmation?

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Order Issues

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How long does shipping take?

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Can I delay my order?

How can I change my shipping address?

How do I request to leave my parcel in a safe place?

Shipping

Where is my delivery?

My plant arrived damaged?

There are missing or incorrect items?

My tracking says delivered, but it's not there?

How do I add a promotional code?

My code isn't working?

How do I receive updates or promotional codes?

Promotional Codes

Return, refund & exchange policy

Can I return items if I change my mind?

Do you offer refunds?

Can I return a sale item?

Returns & Exchanges

Can I change my order?

Can I cancel my order?

I want to change the billing address.

Changes & Cancellations

Which payment types do you accept?

Do you offer Buy Now Pay Later?

Are there any surcharges?

How long should a refund take to reach me?

Do you offer gift receipts?

Payment

Do you offer gift cards?

How long are gift cards valid for?

Can I exchange a gift card for cash?

Can I add a gift message to my order?

How do I ensure there is no price on my gift order?

Gift Cards & Gift Notes

How do I water my orchid?

How to care for my orchid in winter?

How to rebloom an orchid?

What do healthy orchid leaves look like?

Where should I place my orchid?

Plant Care Instructions

What are your items made from?

Are your items recyclable?

Materials

My leaves are wet. What should I do?

What do I do if the leaves are droopy?

How do I know if my orchid roots are healthy?

There was loose bark when my orchid arrived.

Plant Issues

When are your multi-pack orchids back on offer?

The item I want is out of stock. Can I pre-order?

How often are items restocked?

Stock Availability

Products

What do loyalty program members get?

How do I join the loyalty program?

Can I earn points?

Love Orchid Reward Club

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Who are we?

Where does it happen?

When did it start?

Do you support any charities?

Our Story

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Where's my order confirmation?Updated 3 years ago

Where's my order confirmation?